This policy explains when payments to Ametecs India Private Limited for SmartPRS are refundable. It applies to cloud subscriptions bought at smartprs.com and to on-premise licence purchases.
1. 7-day money-back guarantee (new subscriptions)
- If you are a first-time subscriber and SmartPRS is not right for you, write to us within 7 days of your first payment and we will refund it in full.
- Send the request to support@ametecsindia.com from your registered email, quoting your invoice number.
- The refund is processed to the original payment method through Razorpay, normally within 7–10 business days of approval.
- The workspace is closed on refund; any data you entered is deleted per our retention policy.
2. After 7 days — no pro-rata refunds
- Subscriptions are billed in advance (quarterly, half-yearly or annual). After the 7-day window, advance payments are not refundable, in full or pro-rata, if you stop using the service mid-period.
- Your workspace stays fully usable until the end of the period you paid for.
3. Renewals and cancellation
- There is no auto-debit — renewal happens only when you pay. To cancel, simply do not renew; access continues until your paid period ends.
- A renewal payment, once made, is treated like any advance payment (clause 2). The 7-day money-back applies only to a customer's first-ever payment.
4. Upgrades
Mid-term upgrades (more seats, more companies, higher plan) are charged pro-rata for the remaining period and are not refundable, including if you later reduce usage. Downgrades take effect from the next renewal.
5. On-premise licences and AMC
- An on-premise licence payment is refundable only before the licence key is issued. Once a key is generated and delivered, the sale is final.
- Annual Maintenance (AMC) fees are non-refundable once the AMC period has started.
6. Duplicate or failed payments
If you are charged twice for the same invoice, or money is debited but the payment shows failed, tell us with the transaction reference — verified duplicates and failed-but-debited amounts are always refunded in full, normally within 7–10 business days (bank timelines may add to this).
7. Suspension is not a refund event
Suspension for non-payment, or for violations under the Acceptable Use Policy or Terms, does not create a right to refund of amounts already paid.
8. Chargebacks
Please contact us before raising a chargeback with your bank — most issues (duplicate charge, wrong amount, service question) are resolved faster through support@ametecsindia.com. Chargebacks raised without contacting us may lead to workspace suspension while the dispute is investigated.
9. How refunds are processed
- All refunds go to the original payment method via Razorpay. We cannot refund to a different account or in cash.
- GST on refunded invoices is adjusted by credit note as per GST rules.
10. Contact
Refund requests and questions: support@ametecsindia.com · WhatsApp +91 90000 98877 (Mon–Sat 10:00–19:00 IST). Unresolved issues can be escalated via Grievance Redressal.