The RBI recovery-conduct rules taking effect 1 October 2026 — what every collection & recovery agency must follow, and how SmartPRS already delivers it.
RBI's revised draft directions push recovery-conduct obligations down onto the outsourced agency — and a bank can only engage an agency that can prove it all in a vendor audit.
Mandatory IIBF/DRA certification, antecedent & police verification, ID cards and bank-wise authorisation for every agent.
Offer & HR letters, PF/ESI/PT/TDS, registers and a clean, non-cash payroll trail — produced on demand, not improvised.
Lawful conduct, call records, grievance handling and a complete per-agent audit file the bank/NBFC can verify.
Where SmartPRS stands today against everything an agency must follow — every status below is verified against the live SmartPRS source code (controllers, screens, database tables and scheduled jobs).
The full obligation set for a collection & recovery agency — each already anchored in SmartPRS.
Offer & HR letters, code of conduct, NDA, ID cards & bank/portfolio authorisation.
Certificate tracking, eligibility gating, expiry alerts & collections training.
Antecedent checks, PCC status & re-verification scheduling.
PF · ESI · PT · TDS, minimum wage, registers, no-cash payout & full-and-final.
Biometric + GPS attendance, muster, leave & overtime registers.
Compliance-gated incentives, clawbacks & transparent earnings statements.
RBAC, PII masking, access logs, ex-employee lock & retention.
Lawful calling hours, grievance lock, bank/portfolio authorisation.
Per-agent compliance flag, bank-wise eligibility & one-click audit pack.
Policy repository, audit logs & exit clearance.
The features an auditor checks first are live in SmartPRS today.
PF, ESI, PT and new-regime TDS computed in-engine, with e-signed payslips and a 4-eyes approval.
ZKTeco & eTimeOffice sync, geo-fenced selfie punch and muster feeding payroll automatically.
Per-agent certification, police-verification and background-check records with an expiry radar.
Slab/flat/portfolio commissions with clawbacks, auto-TDS and a live "how you earned it" passbook.
Map every agent to bank, portfolio, authorisation number and validity — ready for empanelment.
Role-based access, immutable activity logs and approval audit trails across the platform.
Read the full 45-topic readiness manual, or talk to us about making your agency provably compliant on SmartPRS.